Terms & Conditions
Key Orders -Under normal circumstances standard key orders will be dispatched within 2 working days of receipt of order, often much faster.
All key orders are dispatched by Royal Mail recorded delivery, the cost for an order up to 10 keys is £2.00, for 10 + orders the cost is £3.00.
Locks & accessories- any order containing any of these products has a delivery charge of £3.00
Lockers -In general our lockers are delivered within 10 working days from the day following receipt of your order
In most cases locker delivery is free ** to the majority of Mainland UK, although the scottish Highlands and Ireland are price upon application dependent on the quantity of lockers required. We will contact you after your order is received with the costings applicable at which time you will have the option to cancel your order.
**For small orders of 1 or 2 items there is a delivery charge of £20 applied due to the carriage costs we have to pay, any orders of 3 units this delivery charge is not applied.
Special Deliveries -Any requests for timed deliveries or special post are chargeable.
With very few exceptions, keys are cut individually to the customers requirements and as such are not stock items. We are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to requirements. This also applies where inaccurate information is given at the time of ordering.
Any damaged deliveries must be reported to our offices in writing within 48 working hours of delivery. We can not accept responsibility for damaged goods reported after this period.
We are not able accept returns or give refunds for items ordered in error, or mistakes made in the ordering process.
Due to the quick turnaround of our key orders we are only able to accept cancellations within 3 hours of receipt of your order. Entirely at our discretion we may be able to cancel up to 24 hours after receipt of order if the keys have not yet been cut.
Any cancellations to locker orders must be made in writing no more than 48 working hours after your order has been placed.
If you have any queries regarding our Terms & Conditions or require clarification before placing your order please feel free to give our office a call on 0151 221 9454 and we will be happy to assist you.