Below we have tried to give you quick answers to some of the more common questions we hear everyday, if the question you have is not answered then please feel free to contact us via live chat, telephone or email.
- I need to order keys where do I start? - For most lockers and office furniture you will find a key code engraved on the face of your lock, this same code can be found on any existing keys you still have for the lock. Simply enter your key code into the key search box in the header of every web page and the system will find the most likely matches. Alternatively if you know the manufacturer name of your lockers or keys you can search through our key shop.
- Is there a minimum order value or quantity? We have no minimum order values, but if you require a large amount of keys then please give us a call as it may be easier for you to email your order rather than to place online.
- How long do key orders take to arrive? Usually our key orders are dispatched within 2 working days of your order, but if you require something urgently please contact us before ordering so we can give your order priority when it comes through
- How can I pay for my order? Our website accepts payments by Visa / Mastercard, you can also use Paypal if you prefer. For business customers we can also provide Pro Forma invoices which can then be paid by Bank transfer or by card over the telephone.
- Will you provide a VAT Invoice? Yes all customers will be emailed a VAT invoice following completion of your order.
- Can I set up an account facility - Yes we offer a 30 day account facility to customers who are likely to use us on an ongoing basis. This is subject to a credit check and requires a new account application to be made - Schools and government funded businesses automatically qualify for an account facility - please contact us for more information
- How long do lockers take to be delivered? Usually 10 - 12 working days
- Do you charge for delivery of lockers? Only very small locker orders, and deliveries to Ireland and Scottish Highland are charged carriage, orders of 3 units and over to UK mainland have free delivery
- How do I know which type of locker to buy? We have split our locker shop into various categories depending on the application they are used for, if you need advice please give us a call
- Do you offer Installation? For larger locker orders we do offer an installation service, please contact us prior to ordering your lockers so we can organise a quote for the extra work required.
- How do I know which lock fits my locker? If you know the manufacturer name of your lockers then you will find that the locks in our locker lock section are all named by the manufacturer to make it easy to match up. If you don't know the make of your lockers and you are unsure then please contact us through live chat or telephone and we will advise you.
- How long for delivery of lock orders? Standard delivery of lock orders is 2-3 working days from order, if you require them faster then please contact us before placing your order and we will advise the best delivery option.
- Do you give discount for larger orders? Yes we can discount if you need to order a larger quantities of locks (30 units +), please contact us for our best prices.